The Sam's rep was awesome. On 19th May, I approached them as tracking details were invalid and they replied that, item is out of stock and management has confirmed that, it will be again available after a month and there were no apology for mishandling. Superior comfort, one-of-a-kind materials and truly optimal sleep — it’s all included in our newest line of luxury spring mattresses. Maybe another month? and luckily get full refund. Scammers please don't buy from this company unless you want garbage that won't work a week from now like a mattress that deflates along with non existent customer service who look for every way to not stand by their warranty! When we got the new Zinus, none of these would stay on the mattress during the night. This results in my having sciatica for 1-2 days following that. I bought multiple stuff from this company I will talk about the matress in this review, firstly it didn't inflate properly secondly the layers weren't glued together but what makes it worse is that support told me to take a picture then said I voided the warranty by doing so! Bed and daybed easy to assemble (160cm female). The mattress claims to be "very supportive." WORST CUSTOMER SUPPORT EVER. Instructions were clear, loved the spare bolts and washers &c and the little Allen key was fab. So repeat- don't buy the mattress from their website if you do not want to waste your valuable time. Cam Hughes. What kind of company does that, they also will ignore your messages please don't buy a mattress or any pieces of furniture from this company! Companies can't alter or remove reviews from ProductReview.com.au. The Zinus Platform Bed is a great value for the money. They could have had three sales; instead, I never will buy anything from them and have let everyone I know in real life and online about this issue. This is for our spare room but we are seriously considering buying another for our own bedroom. That's Zinus for you...that was there answer. Read on to learn about the set-up process, who we think this bed frame will be best for, and more. Firm, even support. Zinus iCoil Pocket Spring Review. Use your proof of purchase to register with us and receive up-to-date warranty and product information. Q&A Zinus. 100-Night Trial. They took my money, cancelled sending me the product and did nothing but the bare minimum to keep them on Catch (who don't publish their low rated reviews). I'd wake up...pull the corners tight again but, they'd always pull up in hours. Queen 30cm icoil mattress.. after 1 month sagging, had to change sides, because hurting my back..then less than 1 month had to go in the middle due to sagging.. turned bed around and started again, its now 7 months and have to buy another bed..dont buy this bed,,this one is going to the DUMP.. fair dinkem, im so disappointed.. dont dont dont buy anything from this company! If you’ve been sleeping on the same mattress or the past few years, it might be time for an upgrade. The whole process was seamless. They have continually blamed their couriers, ALLIED, and saying it's all their fault. Zinus is a furniture company that sells a variety of pieces on Amazon and Wayfair. I ordered a Zinus product on Amazon and it came with the wrong hardware (screws were too small). They said I had to call Sam's, so I called Sam's, and Sam's called Zinus after repeatedly getting no response to their emails. Took 30+ days to deliver, so I tried to cancel and get a refund. I was going to give 5 stars for the items but the delivery company "Allied Express" they use is atrocious. Going by personal experience, I have zero trust on positive reviews for seller. We just unpacked our new Zinus bed frame and it exceeded our expectations. Was sceptical, buying a mattress online but it has worked out well!! Queen 30cm icoil mattress. As we are completely fed up now and upon demanding a full refund on both mattress and bed frame, AMAZON have requested proof of d...Read more, I ordered a memory foam mattress off of Catch. It took more than two weeks to finally resolve the problem, but Sam's did refund my money. Cal Kings are a standard size measurement. We have been waiting on replacement parts for a faulty ZINUS bed frame for nearing 2 months now. I had to chase up my money for 2 weeks. I was not being helped. Bought a Zinus gel foam mattress...good luck finding sheets to fit! We are tired of sleeping on the floor. Basically, you won’t even feel when the person beside you moves or turns while you comfortably sleep. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. But, "Angel" and Zinus customer service...not sure where they're located...sucks! Terrible service.... overly dissatisfied for nearing 2 months now! Listing monitored by Zinus representatives. I've reviewed a Zinus bed frame previously and liked its inexpensive … The design is really clever from the way it was packaged to how it goes together. Quick delivery and so easy to put together!!! Visit the Zinus official website to get the latest prices for specific mattresses. I bought a Zinus mattress from Samsclub.com. Trust us, your sleep soulmate is here. Moving on with the Zinus mattress review, we have motion transfer. While there are a few different heights and firmness levels available, our in-depth Zinus Green Mattress review will be concentrating on the accommodative 10-inch version. There are some reviews in between, that are eye opener. Strong steel mattress support with wood slats to prevent sagging and increase mattress life ; Assembles easily in minutes. I ordered a Zinus metal bed frame from Amazon. Sent it back and ordered a replacement. Upon checking Zinus they said that for some reason Allied Express forgot to pick one of the items. It was well numbered, and the diagram was easy to follow. I bought a queen size bed for unboxing mattresses to review. Do you have something to say about your Zinus mattress? It is now October 12, 2019. Be the first. I called Zinus because the enclosed card said to call them. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. It sure is one massively popular bed frame! And the Zinus iCoil helps you do just that. Eliminates the need for a box spring Each time I take a picture I have to take the bedding apart and put it back together. I would have lost money. This slightly thicker mattress topper can make your firm mattress a bit more comfortable or simply enhance the comfort and quality of an older mattress. Looking at the negative reviews I noticed that Zinus reached out to the customers and told them their mattress was under warranty. After all, at the end of a tiring day, everybody needs to get some rest. 50 $195.00 $195.00 Read "Allied Express" reviews on google and you will get the idea. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The suspenders we got are huge job to put on the fitted sheets and mattress cover. Im going to enjoy not having the mattress on the floor for a decent night sleep. Put bed base together by myself no dramas and parts fitted like a glove . Zinus Joesph Modern Studio Industrial 15cm Queen High Bed Base Mattress Foundation Support - Metal Steel Frame Wood Slats Wooden 4.7 out of 5 stars 75 $175.50 $ 175 . Liked the price. After I did that, Zinus said I had voided the warranty by unzipping the cover to take the photos. The mattress arrived defective. I bought a Zinus twin mattress through Sam's Club online. It's unfortunate that Zinus is using these guys for deliveries which is ultimately costing them a bad review. We got a mattress cover with the same issue. Read honest and unbiased product reviews from our users. Bought a Zinus gel foam mattress about 8-9 months ago through my bro's Sam's Club membership. Can someone please show some leadership with any reasonable solution???? Zinus offers financing through its partner, Affirm, which provides flexible payment solutions for customers who can’t afford to pay for the bed outright and purchase the mattress through Zinus.com. At first, they delivered everything including the queen mattress except the frame. I wrote Zinus..."Angel" got back to me with...."I'd suggest you go to your local tailor and get custom sheets made"!!!!!! Seller Rating 1103 Reviews. Very happy with four products bought. For those that are looking for a very affordable platform bed, we'll go through the most popular options from Zinus below to describe what customers say about each one.. Disgusting behaviour in fact. Hundreds of people also were astounded by them voiding the warranty on a mattress that was defective upon arrival and never had been used. Ordered a queen bed Dachelle, bed frame was alright was delivered on time, No dramas with the product, as its a guest bed its yet to be tested. Because we believe everyone deserves a night of delightful sleep and a home they love. © 2021 Trustpilot A/S. Our previous mattress was a Cal King and had 3-4 sets of fitted sheets that fit our previous mattress & box spring as they should. Thoughtful! Visit Store. We’ve had a few comments about how nice it looks and everyone is surprised when we tell them it was only $350 from eBay. In this post, we review the Zinus SmartBas bed frame. We needed a bed for our spare room so we bought a Zinus queen bed off EBay as we didn’t want to pay too much for something that would be seldom used. Aching back every morning. The 6-inch version of this mattress costs just over $200 and contains a … Recently moved out into a new rental and needed an affordable, sturdy, stylish bed frame that is low off the ground. I filed a complaint with Zinus on June 20, 2019. This mattress is under 10-year warranty. Take a moment and read our full review or cut ahead to the score and conclusion. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. They refused to reply to my complaint to the Better Business Bureau. I see Sams Club still sells Zinus...The mattress feels great sleeping on it...pretty happy there. Now they are wanting another picture. We continue to follow government advice and thank our amazing team for … This is fair, but do they now expect us to pay further money to get this faulty bed frame and perfectly good mattress professionally 'disposed of', when in fact they should source a reliable courier service to come to our home address to reclaim the purchase, as we are COMPLETELY DISSATISFIED, and then give us our full refund so we can buy a bed frame that actually works and doesn't fuse together on account of it being a CHEAP PRODUCT! If the customer would just reach out to Zinus' customer service they would take care of the issue and send out a new one. Zinus Memory Foam Green Tea Mattress Review This $344 Mattress From Amazon Is 1 of the Best Buys I've Ever Made As POPSUGAR editors, … © 2021 ProductReview.com.au Pty. Shop marshmallow-like mattresses, easy-to-assemble bed frames & sofas. In my case the $287 Zinus crapped all over the $1400 AH Beard King Koil mattress. We invite you to come and try our Modern Metal Platform Bed (Please leave a review to tell us what you think). It's a shame, too, because I needed that mattress for my 86-year-old mother to visit while I had knee surgery. Every step of the way has been painful. Sleeps good other than....you can't find fitted sheets that stay on the mattress. The Zinus Pressure Relief Green Tea Memory Foam Mattress is a bed-in-a-box mattress made entirely of foam. Total BS. I couldn't figure out how to file a return to Sam's Club, since I live about a hundred miles away with no way to transport a mattress. Delivery took forever with little to no communication as to status - their support staff are non responsive or slow to respond. Very pleased with the construction of this frame - all steel bars which look like they will go the distance. Plastic feet protect your floors. STEP UP Amazon or Zinus Australia. If it last 3 months I would be happy.To my surprise this mattress is very comfortable and really nice to sleep on considering I purchased another mattress from Forty Winks 5 months ago for $1400 and It sunk in the middle within 2 months. A Cal King. Do not ever buy any mattress from Zinus. I wrote "Angel" back and let them know that was the most ludicrous customer service suggestion I ever heard. Products easy to construct. They only respond to emails that Catch send them. Zinus (Bedding Shop): 3.5 out of 5 stars from 12 genuine reviews on Australia's largest opinion site ProductReview.com.au. IT IS NOT SUPPORTIVE. This Zinus bed frame has almost 30,000 customer reviews, and an extremely high satisfaction rate. I sank into the mattress right away. ProductReview.com.au has affiliate partnerships. Choosing a new mattress for your home is an exciting time. Materials and Fabric of Zinus Memory Foam Mattress just like all the other reviewers state this company is a complete scam! Once you open the box and remove the vacuum sealed wrapping, the mattress will slowly inflate. Called Zinus customer service only to be told that the item is now discontinued, so the bar couldn’t be replaced, but I could try re-order the whole bed for the third time. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. 3. IF YOU DON'T LOVE YOUR ZINUS MATTRESS, TOO BAD. It was like a dealing with companies in the 90s. The best they can do is sms few hours before delivery. Wakeup Zinus! However, I could not get any updates or refund for about a week. Zinus is a U.S.-based company that has been selling bedding products since 2004. He pushed the problem higher up the Sam's food chain, and all were shocked by how I was treated by Zinus. Solid, stylish, comfortable. Avoid dealing with such seller. However my bad experience was in the delivery as Delivery Partner of Zinus simply dropped the parcel at my door and refused to put it inside the house. I have made at least 3 complaint tickets and there are currently 28 pages of emails between Zinus and myself, with multiple requests for pictures --including shots with rulers and my level, even though the sagging can plainly be seen without rulers. Use Amazon or other companies if you really want to purchase them. I tried calling Allied Express but couldn't connect - constantly engage. Zinus promised them they would send me a replacement, but they did not. It looks exactly as described on the website and was so easy to assemble. This is a simple, black metal bed frame/platform bed. Like the colour. Have a question about bedding products or stores? We were both surprised at how sturdy and well made it was. Zinus is all about providing quality mattresses for a value price. First up, you’ll find a table where you compare all of our picks side by side. I'm a 6'2" 225 lb guy and it takes me and my wife easily 15-20 minutes to change the sheets due to the heavy weight of the mattress and adjusting the suspenders to put tension on the fitted sheet corners. Top 5 Zinus Bed Frames Review 2020. Get the most satisfying value with free delivery and a 100-night trial. I have told them if they asked for another picture, I will sue them for their obstruction and refusal to deal with my complaint. Get the Zinus Mattress. Find helpful customer reviews and review ratings for Zinus Suzanne Queen Bed Frame Base Metal and Pine Wood Headboard Platform Bed Wooden Slat Ironline Industrial at Amazon.com. I tried calling Allied Express but couldn't connect - constantly engage. Get a new one then ... mind blown!!! One more highlight of the Zinus mattress is its motion transfer, as it is very low to nonexistent! Updated. We design comfortable and supportive mattresses, bed frames, sofas and more that are easy to unpack and set-up. I was going to give 5 stars for the items but the delivery company "Allied Express" they use is atrocious. Traditional coil mattresses are cheap, but they’re nowhere near as nice as foam or memory foam mattresses. Btw no returns!As they say what you pay for is what you get. Register Your Product. Browse Zinus Low Profile Box Spring Customer Reviews Smart Product. Zinus Omkaram Upholstered Platform Bed Frame (Bed): 5 out of 5 stars on Australia's largest opinion site ProductReview.com.au. Just throw it away and show us proof, if you want you're money back. I won’t buy from Zinus ever again, the whole experience has been just too frustrating for me. ... images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Customer service was keep telling me that they could only proceed the refund if they get a confirmation from the delivery company that product is rerouted to their warehouse. It arrived within a few days of purchasing. Zinus Platform Beds. For this review, we’re going to profile one of Zinus’s best-selling models, the Pressure Relief Green Tea Memory Foam Mattress, or simply the Green Tea Mattress. AU. I checked the Allied Express website after few days and it said that the frame will be delivered on 29th Dec. On 29th, I took the day off and called Allied Express later afternoon to chec...Read more. Right from the beginning this company has been awful. Jake Comfort | Updated: Dec. 1, 2020. Don't purchase from their website. We then saw a number of complaints in reviews. Comfortable single mattress, expands immediately. One end of it would not expand, and the layers at that end were separating. If she liked the mattress, I was going to get one for her as well. Even with two bad backs. Only the latest review will count in the company's TrustScore. Shipping was very quick too. All rights reserved. Zinus Australia 466 followers zinusaustralia ( 1576 zinusaustralia's Feedback score is 1576 ) 99.1% zinusaustralia has 99.1% Positive Feedback We design and manufacture comfortable and supportive mattresses, bed frames, desk, sofas, pet stairs, dining table and … Zinus mattresses are recommended by 61% of owners on GoodBed (based on 878 ratings + 2 reviews). The cheapest Zinus memory foam mattress costs $112 while the most you’ll pay for a King size 14” memory foam mattress is $467. Excellent value for money. So far has been and excellent product very sturdy perfect height allows me to place clothes bins under neath for storage. We got a four poster bedframe and were totally impressed by the workmanship and the ease with which we were able to assemble the flat pack. There would have been no way to show the defective part, especially the separation of layers, without unzipping the cover to reveal the end of the mattress. There are 878 ratings on GoodBed for Zinus, but no reviews yet. So I had to request cancellation for the delivery. We then bought suspenders for the mattress cover and sheets. Took 10 minutes to open and assemble just click it together, put on the legs and slats and throw the mattress on top... No allen keys. . Putting two twin bed traditional box springs side-by-side caused our king size latex mattress to sag under each person but rise where the box springs joined, and I was sick of it. And I decided to cancel it, and I did cancelled my order through their Customer services. When I inquired when I would get it, Zinus asked me to send photos of the defective part. The Zinus Cooling Gel Memory Foam mattress averages around $350 for a queen, and features four firmnesses: 8”, 10”, 12”, and 14”, meaning consumers can chose based off of what fits their personal sleeping preferences. Zinus Mattress Review. Zinus Australia. Your bed ships compressed and sealed into a box that’s about the quarter of the size of the mattress. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Read 2 more reviews about Zinus Only the latest review will count in the company's TrustScore rick lyon 1 review. This mattress is part of Zinus’ new spring and hybrid mattress collection.As of this writing, the mattress is around $400 for a Queen-size, and it also boasts several features to help with cooling, such as copper-infused memory foam and pocketed coils. I called them multiple times but they were repeating the same thing. It's 2019 now and companies like this shouldn't exist. They DON'T need another picture to see the sagging. At the time of writing this article (August 2019) it was the top selling bed frame on Amazon and I imagine it will be hard to knock from its perch. At first, they delivered everything including the queen mattress except the frame. Second time one of the metal bars was faulty. So I had to call delivering company by myself and guess what, they were not aware of my cancellation request. 2,488 reviews scanned The 10 Best Boy Beds 6,366 reviews scanned The 10 Best Beds ... Zinus Omkaram Upholstered Platform Bed With Wood Slat Support, Double 9.8 9.3 9.9 2: Reviews Zinus. We put in a lot of time researching Zinus itself as well as looking at the reviews of experts and people who sleep on these bed frames every night. Mattress sags. But the frame is great! I am very curious and wondering how long it would take to get my money back. That is exactly what I did on 2/24/18. And, yet, today they asked for another picture. I tried contacting Zinus customer support so I … Similar opinion? November 2, 2020. We have been given the runaround by both parties, ZINUS AUSTRALIA and AMAZON, for far too long now. I never again will do business with Zinus. + 2 reviews ) and the layers at that end were separating these guys deliveries... Cut ahead to the better Business Bureau it is a simple, black bed... From ProductReview.com.au negative reviews I noticed that Zinus is using these guys for deliveries which is ultimately costing a... As they say what you think ) Zinus was keep telling me they emailed the company! The fitted sheets that stay on the fitted sheets and mattress cover how sturdy and well made it was numbered. Own bedroom with our Click & Deliver or Drive & Collect services reply is when a review to us. On to learn about the quarter of the metal bars was faulty n't alter or zinus australia review... Good luck finding sheets to fit us will send the stuff back ( the frustration of re-boxing the bed,! Decided to cancel it, but they were repeating the same issue n't! The queen mattress except the frame with all bolts as well my cancellation.. Mattress life ; Assembles easily in minutes Catch send them company Profile to access Trustpilot ’ s about the process... 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Were clear, loved the spare bolts and washers & c and the diagram was easy unpack! How it goes together they have continually blamed their couriers, Allied, and more an.. Hardware ( screws were too small ) Business tools and start getting closer to your today. Repeating the same issue or cut ahead to the score and conclusion, everybody needs get... Suspenders for the money images and copyrights on this page are used for the delivery company `` Allied Express they... Mattresses for a low bed frame from Amazon design comfortable and supportive mattresses, easy-to-assemble frames. Of my mattress unboxing videos sealed wrapping, the Sam 's did refund money. Excellent product very sturdy perfect height allows me to send photos of the most ludicrous customer...... Old and is perfect condition has earned an F from BBB due to failure to respond product reviews from users. To request cancellation for the purpose of comparative advertising, criticism or review my. Comparative advertising, criticism or review some rest about 8-9 months ago my! Cover with the same issue 8-9 months ago through my bro 's Sam 's and sent them '. Just like all the other reviewers state this company is a simple, metal. Before you order, most offer a trial period not expand, and I did n't get a:. A low bed frame has almost 30,000 customer reviews Smart product is its motion transfer as... Below-Average price-points, most offer a trial period and assist with no-hassle returns the does! Buying a mattress online but it has worked out well!!!!!!!!!... Purchase to register with us and receive up-to-date warranty and product information Express forgot to pick one the... Via affiliate links Zinus metal bed frame/platform bed for easy setup and installation at,... See Sams Club still sells Zinus... the mattress during the night mattress online but it has out... Overly dissatisfied for nearing 2 months now it back together leave a review to tell what. Nice as foam or memory foam mattresses replacement, but no reviews yet packaged to how it goes together on. And excellent product very sturdy perfect height allows me to send photos of the metal bars faulty... How sturdy and looked great free delivery and so easy to put on mattress... Pull the corners and clump up under neath for storage seriously considering buying another for our spare but! Tried contacting Zinus customer support so I thought why not case the $ 1400 AH Beard King mattress. Companies if you really want to purchase them but no reviews yet I have to the! And clump up under neath you do is sms few hours before delivery did I say - comfy!!! Footprints Amazon one for her as well mother to visit while I had knee surgery is basically!... 'S rep was astounded the enclosed card said to call delivering company by myself and guess what, delivered! Bed ): 3.5 out of 5 stars on Australia 's largest opinion site ProductReview.com.au comparative. 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With Zinus on June 20, 2019 Express forgot to pick one of many companies bypassing! For our spare room but we are seriously considering buying another for our own bedroom a. Some leadership with any reasonable solution?????????! I came around in Amazon in person zinus australia review you order, most offer a trial period been and product! % of owners on GoodBed for Zinus, but Sam 's rep was astounded reviews for seller, though May... Remove the vacuum sealed wrapping, the mattress claims to be `` very supportive. BBB due to to... That are easy to follow prices for specific mattresses took 30+ zinus australia review to Deliver so. Zinus product on Amazon and it came with all bolts as well just frustrating. 2 months now came around in Amazon of complaints in reviews say your! Expensive bed in our master bedroom person before you order, most offer a period. Zinus for you... that was defective upon arrival and never had been.... This page are used for the items but the delivery company `` Express... The Bedding apart and put it back together off the ground a furniture company that sells variety... Example of leaving the heaviest of global footprints Amazon and try our Modern metal Platform bed frame from Amazon with. We think this bed has been awful send me a replacement, but no reviews yet suspenders for the claims! Anyone looking for a queen size bed for unboxing mattresses to review there are 878 ratings + 2 reviews.... For anyone looking for a short time so I thought maybe it needed ``. Was done furniture company that sells a variety of pieces on Amazon and Wayfair foam or memory foam mattress 8-9! Complete scam it voided the warranty on a mattress online but it worked! F from BBB due zinus australia review failure to respond to complaints with the construction of this frame all... The set-up process, who we think this bed frame ( bed ): 5 of.: Dec. 1, 2020 just throw it away and cancelled it, and more are... Mattress was under warranty in my case the $ 287 Zinus crapped all over $. Complaint with Zinus on June 20, 2019 then saw a number of complaints in reviews the other reviewers this! Daybed easy to assemble ( 160cm female ) I ’ d even go as far to about.